Refund and Returns Policy

At Sharp Trade Inc, we are committed to providing you with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free returns and refund process. Please read our policy carefully to understand your options.

1. Returns Eligibility

To qualify for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within 30 days of the delivery date.
  • Certain items, such as perishable goods (e.g., groceries), personal hygiene products, or hazardous materials, may not be eligible for return. Please check the product listing for return eligibility.

2. How to Initiate a Return

To begin the return process, please contact our Customer Service team with the following information:

  • Your order number
  • The reason for the return
  • A description or photo of any product defects, if applicable

Our team will provide you with further instructions, including the return shipping address and any applicable Return Merchandise Authorization (RMA) number.

3. Return Shipping

  • Customer Responsibility: Unless the return is due to a product defect or an error on our part, you will be responsible for covering the return shipping costs.
  • Product Defects: If the product is defective or if you received the wrong item, Sharp Trade Inc will cover the return shipping costs and arrange for a replacement or full refund.
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., groceries, food items)
  • Personal hygiene products (e.g., cleaning supplies, sanitizers) if the packaging is opened
  • Hazardous materials
  • Gift cards
  • Sale or clearance items

Please check product descriptions for any specific return restrictions before making a purchase.

5. Refunds

Once your return is received and inspected, we will notify you via email whether your return has been approved or rejected. If approved, your refund will be processed within 5-10 business days, and a credit will automatically be applied to your original method of payment. Depending on your payment provider, it may take additional time for the refund to reflect on your account.

  • Partial Refunds: In some cases, only partial refunds will be granted, such as if the returned item is damaged, missing parts, or not in its original condition due to reasons not caused by Sharp Trade Inc.

6. Exchanges

We only replace items if they are defective, damaged, or sent incorrectly. If you need to exchange a product for the same item, please contact our Customer Service team to initiate the exchange process.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please follow these steps:

  • Check your bank account or credit card statement for the refund.
  • Contact your bank or credit card company, as there may be a delay in processing.
  • If you’ve done all of the above and still haven’t received your refund, please contact us directly for further assistance.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery. We will provide instructions for returning the item and either issue a full refund or send a replacement at no extra cost.

9. Canceling or Modifying Orders

You may cancel or modify your order before it has been processed and shipped. Once your order has shipped, you will need to follow the return process outlined above. To cancel or modify an order, please contact us as soon as possible.

10. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to our Customer Service team:

  • Email: sales@sharptradestore.com
  • Phone: 443-317-7710
  • Mailing Address: 12 high mill court
    Owing Mills MD 21117

Thank you for shopping with Sharp Trade Inc. We value your business and aim to make your shopping experience as smooth and satisfying as possible!